Privacy Policy
HBG Medical Center L.L.C (“HBGMC,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.hbgmc.com), use our services, or interact with us, including through our online advertising and lead forms.
Please read this policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a) Personal Data
Personally identifiable information, such as your name, phone number, email address, and age, that you voluntarily give to us when you fill out a contact form, a lead form from a social media advertisement (e.g., Facebook, Instagram), or when you book an appointment.
b) Health Information
When you book a consultation or become a patient, you may provide us with health-related information, including your medical history and the nature of your health concern. This information is treated with the highest level of confidentiality and is essential for providing you with safe and effective medical care.
c) Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
d) Cookies and Tracking Technologies
We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
Respond to Your Inquiries: To contact you regarding your query submitted through a contact form or lead form.
Schedule and Manage Appointments: To book your consultation, send appointment reminders, and manage your patient file.
Provide Medical Services: To diagnose and treat your medical conditions and provide ongoing care.
Marketing and Promotions: To inform you about special offers, new services, or health information that may be of interest to you, from which you can opt-out at any time.
Improve Our Website and Services: To analyze website usage to improve our website design, service offerings, and patient experience.
Comply with Legal Obligations: To meet our legal and regulatory requirements as a licensed healthcare provider in the UAE.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
a) By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
b) With Our Service Providers
We may share your information with third-party service providers that perform services for us or on our behalf, including appointment scheduling systems, data analysis, and email delivery. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
c) Within Our Medical Team
Your information will be accessible to our doctors, nurses, and administrative staff on a need-to-know basis to provide you with comprehensive and coordinated care.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Data Protection Rights
You have the right to:
Access Your Data: You can request a copy of the personal information we hold about you.
Correct Your Data: You can request that we correct any inaccurate or incomplete information.
Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
HBG Medical Center L.L.C
Suite 2012, 2nd Floor, Building 64 (Al Razi Medical Complex)
Dubai Healthcare City, Dubai, UAE
Phone: +971 4 552 0496
Email: info@hbgmc.com